Returns & Exchanges

We want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. All products must be returned in their original packaging with all included accessories to qualify for a full refund.

Return Process

• 1.
  Initiate a Return

  Visit our online support portal and enter your order number and email address to start the process.

• 2.
  Print Shipping Label

  Once approved, we will provide a prepaid shipping label via email for you to download and print.

• 3.
  Pack and Ship

  Securely pack your Soundcore device in its original box and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  After our warehouse inspects the returned item, your refund will be processed to your original payment method within 7-10 business days.